49 C.F.R. PART 375--TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS
TITLE 49--Transportation
Subtitle B--OTHER REGULATIONS RELATING TO TRANSPORTATION
CHAPTER III--FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION, DEPARTMENT OF TRANSPORTATION
SUBCHAPTER B--FEDERAL MOTOR CARRIER SAFETY REGULATIONS
PART 375--TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS
Subpart A--GENERAL REQUIREMENTS
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| Who must follow these regulations?
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| What are the definitions of terms used in this part?
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| What are the information collection requirements of this part?
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Subpart B--BEFORE OFFERING SERVICES TO MY CUSTOMERS
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| What is my normal liability for loss and damage when I accept goods from an individual shipper?
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| What actions of an individual shipper may limit or reduce my normal liability?
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| What items must be in my advertisements?
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| How must I handle complaints and inquiries?
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| Must I have an arbitration program?
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| What information must I provide to a prospective individual shipper?
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| How must I collect charges?
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| How must I collect charges upon delivery?
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| May I extend credit to shippers?
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| May I use a charge or credit card plan for payments?
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Subpart C--SERVICE OPTIONS PROVIDED
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| What service options may I provide?
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| If I sell liability insurance coverage, what must I do?
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Subpart D--ESTIMATING CHARGES
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| How must I provide a binding estimate?
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| How must I provide a non-binding estimate?
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| Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
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| May household goods brokers provide estimates?
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Subpart E--PICK UP OF SHIPMENTS OF HOUSEHOLD GOODS
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| Must I write up an order for service?
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| Must I write up an inventory?
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| Must I write up a bill of lading?
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| Must I determine the weight of a shipment?
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| How must I determine the weight of a shipment?
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| May I use an alternative method for shipments weighing 3,000 pounds or less?
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| Must I give the individual shipper an opportunity to observe the weighing?
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| May an individual shipper waive his/her right to observe each weighing?
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| May an individual shipper demand re-weighing?
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| Must I obtain weight tickets?
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| What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
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Subpart F--TRANSPORTATION OF SHIPMENTS
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| Must I transport the shipment in a timely manner?
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| When must I tender a shipment for delivery?
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| How must I notify an individual shipper of any service delays?
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| What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
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| What must I do for shippers who store household goods in transit?
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Subpart G--DELIVERY OF SHIPMENTS
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| May I provide for a release of liability on my delivery receipt?
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| What is the maximum collect-on-delivery amount I may demand at the time of delivery?
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| If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
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| If a shipment is partially lost or destroyed, what charges may I collect at delivery?
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| If a shipment is totally lost or destroyed, what charges may I collect at delivery?
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Subpart H--COLLECTION OF CHARGES
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| What types of charges apply to subpart H?
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| How must I present my freight or expense bill?
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| If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
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| What actions may I take to collect the charges upon my freight bill?
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Subpart I--PENALTIES
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| What penalties do we impose for violations of this part?
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